Questions & answers

Go to Book, choose your service and a date, then tap a free time. You'll get an email straight away with the next step.

Up to 60 days ahead, and at least 4 hours before the appointment, so there's time to send your deposit.

Yes: six visits of one service for the price of five, valid for 12 months from payment. Book with your package code and no deposit is needed; add-ons are paid at each appointment. You can share the code, but packages can't be refunded.

Yes. Choose Free consultation: a 15-minute chat to plan your set, shape and length. No deposit is needed.

Please do. Mention it in the Design ideas box when you book, and bring a reference photo.

Tell us in the Design ideas box when you book, or reply to your confirmation email, so we can plan products that suit you. If your nails or skin look infected on the day, we may ask to reschedule for your safety.

A 50% deposit holds your time just for you. It's taken off the price, so you pay the rest at your appointment.

Two ways: by Interac e-Transfer to the email address in your booking email, which takes 3% off your appointment, or by card with the Pay by card button on your booking page or in your booking email (it confirms straight away). For e-Transfers, write your booking code (it looks like LL-7K3QX) in the message so we can match it to your booking.

Within 12 hours of booking, or 2 hours before your appointment if that's sooner. We'll send a reminder before the deadline. If it hasn't arrived by then, the time is released for other clients.

We confirm by email and text: straight away for card payments, and usually within about 10 minutes of an e-Transfer arriving.

No problem: reply to your booking email and tell us, and we'll confirm it by hand.

Use the Manage my booking link in your booking email, or go to My booking and enter your email and booking code. You can move your appointment yourself up to 24 hours before it starts, and your deposit moves with it.

You can cancel from My booking or the link in your booking email. If you cancel at least 24 hours ahead, we refund your deposit minus a $10 cancellation fee (to your card, or by e-Transfer if you paid that way). Rescheduling instead keeps your full deposit for the new time.

Please let us know as soon as you can by replying to your booking email. Changes with less than 24 hours' notice, and missed appointments, mean the deposit is kept. See our booking terms.

Reply to your reminder email to let us know. We'll do our best, but if there isn't enough time left for your service we may need to move you to another time.

Usually two to three weeks. Chip in the first five days and we'll fix it free.

Yes. Add a removal when you book or mention it in the Design ideas box. See our prices.

Wear gloves for cleaning and washing up, use cuticle oil daily, and don't use your nails as tools. If something lifts, don't pick it: reply to your booking email and we'll help.

Yes, by email and text a few hours before your appointment.

Reply STOP to any of our texts. You'll still get emails about your booking.