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Booking terms
Deposits, changes, cancellations and what to expect at your appointment.
These terms apply to appointments booked with Lacquer & Lace. By booking, you agree to them.
1. Bookings and deposits
- Your booking is confirmed once we receive a deposit of 50% of the service price, by Interac e-Transfer or by card (through Stripe). Free consultations don't need a deposit.
- Paying by Interac e-Transfer takes 3% off the price of your appointment, and your deposit is 50% of the lower price. Card payments are at the full price.
- The deposit is due within 12 hours of booking, or 2 hours before the appointment if that's sooner. For e-Transfers, please include your booking code in the message.
- We hold your time until the deadline. If the deposit hasn't arrived by then, the booking is released and the time offered to other clients.
- The deposit is taken off your total. The rest is paid at the end of your appointment.
2. Rescheduling
- You can reschedule up to 24 hours before your appointment using the Manage my booking link in your booking email. Your deposit moves to the new time.
- Changes with less than 24 hours' notice can't be made online. Please reply to your booking email; any change within 24 hours is treated as a late cancellation.
3. Cancellations and missed appointments
- If you cancel at least 24 hours before your appointment (with Manage my booking, or by replying to your booking email), we refund your deposit minus a $10 cancellation fee. Card payments are refunded to the same card; e-Transfer deposits are sent back by e-Transfer within 2 business days.
- Rescheduling at least 24 hours ahead instead keeps your full deposit for the new time.
- If you cancel with less than 24 hours' notice, or don't come to your appointment, the deposit is kept.
- If we need to cancel or move your appointment, we'll offer a new time with your deposit carried over, or refund it in full.
4. Packages
- A package is 6 visits of one service for the price of 5. Paying by e-Transfer takes 3% off the package price too.
- Packages are valid for 12 months from the day we receive payment. Unpaid orders are cancelled after 48 hours.
- Book online with your package code; no deposit is needed. Add-ons aren't included and are paid at each appointment.
- Cancel or reschedule a package visit at least 24 hours ahead and the visit goes back on your package. With less notice, or if you miss the appointment, the visit is used.
- Packages can be shared: anyone with the code can book a visit. Keep your code private if you don't want to share it.
- Packages can't be refunded, and unused visits expire at the end of the 12 months.
5. Arriving late
Please let us know if you're running late. If there isn't enough time left to complete your service properly, we may shorten it or move you to another time; this counts as a change within 24 hours.
6. Your health and safety
Tell us about allergies, sensitivities or medical conditions that could affect your service. We may decline or postpone a service if your nails or skin show signs of infection, for your safety and that of other clients.
7. Prices
Prices are shown on our services page and may change; the price at the time you book applies to that booking. Custom and hand-painted designs are quoted before we start.
8. Photos on this website
Photos in our gallery show the styles we offer. Every set is done by hand, so your result will be unique.
9. Contact
Questions about these terms: info@solidsitestudio.com. These terms are governed by the laws of Ontario, Canada. See also our privacy policy.